Rational Abandonment from Tele - Queues : Nonlinear Waiting Costs with Heterogeneous Preferen
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چکیده
منابع مشابه
Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences
We consider the modelling of abandonment from a queueing system by impatient customers. Within the proposed model, customers act rationally to maximise a utility function that weights service utility against expected waiting cost. Customers are heterogeneous, in the sense that their utility function parameters may vary across the customer population. The queue is assumed invisible to waiting cu...
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